Newtown

Maintenance Request

EVERYTHING YOU NEED TO KNOW ABOUT REQUESTING MAINTENANCE IN

AN EMERGENCY.

If you need maintenance and your issue isn't urgent, Alex is our friendly chatbot who will provide instant support with requests like:

  • "How much is my rent and when is it due"
  • "My hot water system is not working"
  • "I need to add someone to my tenancy"
  • "The dishwasher is blocked"

Or anything else you need help with!

Available 24/7, free to use and no accounts, logins or passwords needed!

Text RH Newtown to 0488 883 644 to get started or use your camera to scan the QR code below.

QR Code

An urgent repairs is any of the following:

  • Burst water service including hot water systems
  • Broken or malfunctioning appliance, fitting or fixture causing a substantial waste of water
  • Blocked or broken toilet
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of the gas, electricity or water supply
  • Any fault or damage that makes the premises unsafe or insecure.

You must be able to show that the problem was not your fault and that you made a 'reasonable' attempt to contact the landlord/agent. You always need to make sure you gave the landlord/agent a 'reasonable' chance to do the repairs. If you do require emergency repairs they need to be carried out by a repair person named in your tenancy agreement (if possible) or by a licensed or qualified tradesperson.

You must give the landlord/agent written notice about the repairs, costs and copies of receipts. More information can be found on the NSW Fair Trading Website

HOT WATER:

Australian Hot Water 02 9789 1022

PLUMBING:

Concord Plumbing Clay 0427 121 800

Instaplumb Pty Ltd Dean 0418 243 079 

ELECTRICAL:

Tibbles Electrical Services - James 0450 605 501

Hutchinson & Hurley 0412 072 516

LOCKSMITHS:

Empire Locksmiths Ray/Sam - 1300 858 828

HANDYMAN:

Hands On - Peter 0401 579 310

Elev8 Design & Development Scott 0416 253 410

The Handyman Project - Daniel 0404 074 077

GLASS:

Sky Blue Glazing - Roberto - 0411 763 003