Tenant Repair Request

Urgent repairs are repairs deemed urgent that may cause further damage or injury to a person or property.
A full list of what is deemed as urgent repair is listed in the lease agreement.
The standard repair process applies where possible. Verbal requests will be taken for urgent repairs only.
For repairs during business hours tenants are asked to contact our office. For urgent repairs outside of business hours tenants can contact tradespeople direct.
Tenants are asked to first contact our preferred tradespeople to conduct any urgent repair.
Should our tradesperson be unable to conduct the repair, tenants are permitted to contact any other tradesperson that is able to facilitate the repair.
Invoices are to be provided for all works or tradespeople or tenants will not be paid or reimbursed.
Invoices are to list our agency name and details of the property and work undertaken.
Should a tenant organise a repair and it is found not to be urgent, they will be responsible for payment of any invoice.
All urgent repairs are attended to as a matter priority.

All repair requests are to be submitted to our office in writing (expect in the instance of an emergency repair) either hand written or email.
No repairs will be actioned if repairs are submitted verbally.
Our office will facilitate all repairs requests and will contact the relevant tradespeople to conduct quotes or repairs as the situation dictates.
Our repair policy requires landlord approval prior to any repair being approved.
Tenants have the option to be home to provide access to the tradesperson or alternatively have them collect keys from our office.
Tenants will always be notified when to expect works to take place.
Any repair deemed to be caused as a result of neglect or misuse will be the responsibility of the tenant to pay for any repair or replacement.
Landlords are responsible for anything deemed fair wear and tear.
All repairs will be dealt with in a timely manner.

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