Strathalbyn RLA 316138

Maintenance Requests

General Repairs (Non-Urgent)

If something in the property needs attention—such as a leak, damage, or general repairs—please report it as soon as possible to ensure it is addressed quickly and efficiently.

All non-urgent maintenance requests must be submitted through our maintenance platform, Bricks+Agent.  Logging your maintenance through Bricks+Agent helps us track and manage jobs faster, and keeps you updated every step of the way.

To log a request, simply scan the QR code below with your phone to access the Bricks+Agent portal and follow the prompts.

Quick & simple options to lodge a maintenance request. To find out how it all works, click  here  

EMAIL your maintenance request to  [email protected]

SMS your maintenance request to  0480 019 119

or simply SCAN the QR Code


Emergency Repairs (Urgent)

Office Hours:  Urgent emergency repairs during office hours should be reported as soon as possible by contacting our office on 8536 3830. 

After Hours:  If your emergency repair is after hours (after 5pm any day or on Public Holidays) please contact us on our emergency repair number below:

After Hours Emergency -  0434 820 520

Please do not use the emergency number for general maintenance.

Emergency issues are generally those that could cause injury or damage to the property, and may include:

  • Water pipes have broken or burst.
  • Blocked or broken toilet (if a second toilet is not available).
  • Serious roof leak or gas leak.
  • Dangerous electrical fault, dangerous power point, loose live wire etc;
  • Flooding, rainwater inundation inside the property, or serious flood damage.
  • Serious storm, fire or impact damage (i.e. impact by a motor vehicle).
  • Failure or breakdown of the gas, electricity or water supply to the premises.
  • Failure or breakdown of an essential service or appliance on the premises for water or cooking.
  • Hot water service failure on a weekend, or long weekend (this would not be considered an after-hours emergency if this occurs on a weeknight).
  • Fault or damage that makes the premises unsafe or insecure.
  • Fault likely to injure a person, cause damage or extreme inconvenience.

All other repairs are considered routine repairs.

The following emergency numbers are provided below should your situation require such assistance:

  • SA State Emergency Services (SASES) – 132 500 (Flood & Storm Emergencies)
  • Australian Gas Networks - 1800 427 532 – (‘Gas Leaks and Emergency’ service)
  • SA Power Networks – 13 13 66 (Faults & Emergencies)
  • SA Water – 1300 729 283
  • SA Police Emergency – 000        
  • SA Police Assistance (for non-urgent assistance) – 131 444
  • Ambulance/Fire - 000


Smoke Alarms

Should you believe for any reason the smoke alarm(s) installed are not working or the batteries are not functioning, please let us know immediately.  Tenants must:

  • Test and clean (by vacuuming or dusting) smoke alarms at least once every 12 months
  • Replace any flat or nearly flat batteries
  • Advise the property owner/manager if there is any issue with the alarm (apart from batteries)
  • Allow the property owner/manager right of entry to install & service smoke alarms
  • Not remove a smoke alarm or the battery (other than to replace it), or do anything to reduce the effectiveness of the alarm e.g. paint or cover it.